Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We can sometimes offer better rates if we know exactly what you are after and where it needs to go - the more information you provide, the more accurate we can be - feel free to email us for a no obligation quote.

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email. Express orders must be received before 1pm for same day dispatch.

See our full shipping policy which can be read here

Due to COVID 19, many delivery services can take much longer in some areas without warning. Please allow more time than usual for your items to arrive as they may be with your local services which are being delayed.

We mainly use major carriers such as Royal Mail, DPD and FEDEX. You’ll be asked to select a delivery method during checkout, but the service used mostly depends on the size and weight of the goods ordered.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

The only products where we cannot accept returns are opened/unsealed DVD videos, software and any digital/electronic purchases.

Our full refund policy can be read here.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

Contact us by phone: +44(0) 207 486 7015

Send a message

Contact us by email: info@chess.co.uk